Bulletin of Semashko National Research Institute of Public HealthBulletin of Semashko National Research Institute of Public Health2415-84102415-8429FSSBI «N.A. Semashko National Research Institute of Public Health»2449Научная статьяCharacteristics of patient satisfaction with the provision of medical care in stationary conditionsSuslinS. A.asuslin@mail.ruTimashevP. V.timjashev_pavel@mail.ruVavilovA. V.vavil500@mail.ruSadreevaS. Kh.sadreeva@gmail.comSamara State Medical University of the Ministry of Health of the Russian Federation151220223273409082022Copyright © 2022,2022The provision of medical care in inpatient conditions is the most expensive item in healthcare, therefore, the study of patient satisfaction with medical care in hospitals is of great importance for the formation of organizational measures aimed at improving the quality and improvement of medical care. The aim of the study is to characterize the satisfaction of patients with medical care in inpatient settings. Materials and methods. The study was conducted on the basis of the state budgetary healthcare institution of the Samara region (GBUZ SO) «Novokuibyshevskaya Central City Hospital» (NCGB). as part of which there is a polyclinic department and a 24-hour hospital, the bed capacity of which at the beginning of 2022 amounted to 435 beds. Medical care in inpatient conditions was provided by 72 doctors. For the survey, a specially developed «Questionnaire for the study of patient satisfaction with the provision of medical care in inpatient conditions» was used, 587 patients were surveyed. Sociological, analytical and statistical research methods were used. Results. The medical and social characteristics of hospital patients were obtained, as a result of which it was determined that at an average age of 54.0 years, women (61.7%), persons with full secondary education (55.0%), married (55.4%), with a satisfactory financial situation (57.8%), working (47.7%) predominate among patients and unemployed pensioners (33.4%). A satisfactory state of health is noted by 42.8% of patients with an average score on a five-point health scale of 3.1 points). Two thirds (65.8%) of patients are hospitalized for emergency indications, the majority of patients receive medical care at the expense of CHI (89.9%). The average waiting period for planned hospitalization was 9.5 days. Conclusion. The insufficiently high satisfaction of patients with various aspects of medical care in inpatient conditions was noted. Patients are more or less dissatisfied with: the conditions of medical care in the emergency department (in 34.0% with a satisfaction level of 3.9 points), the provision of medical care in the emergency department (in 28.3% of cases with a satisfaction level of 4.0 points), the completeness of information about the hospital (25.0%, 4.1 points), the diagnostic process (28.3%, 4.0 points), the treatment process (27.3%, 4.1 points), sanitary and hygienic conditions (28.9%, 4.0 points), nutrition (32.9%, 3.8 points), relationships with doctors (31.7%, 4.0 points), relationships with average medical workers (26.6%, 4.2 points), provision of medical care in inpatient settings in general (32.7%, 4.0 points).satisfaction with medical carequality of medical careinpatient conditionspatientsorganization of medical careудовлетворенность медицинской помощьюкачество медицинской помощистационарные условияпациентыорганизация медицинской помощи1.Шнайдер Г. В., Деев И. А., Кобякова О. С., Бойков В. 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