Bulletin of Semashko National Research Institute of Public HealthBulletin of Semashko National Research Institute of Public Health2415-84102415-8429FSSBI «N.A. Semashko National Research Institute of Public Health»272310.25742/NRIPH.2024.01.008Научная статьяPatients' Opinion on digitalization in primary health careVoshevDmitriy V.dvvoshev@yandex.ruhttps://orcid.org/0000-0001-9216-6873VoshevaNadezhda A.noreply@nriph.ruhttps://orcid.org/0000-0001-6546-3530SonIrina M.noreply@nriph.ruhttps://orcid.org/0000-0001-9309-2853DrapkinaOksana M.noreply@nriph.ruhttps://orcid.org/0000-0002-4453-8430FSBI National Medical Research Centre for Therapy and Preventive Medicine of the Ministry of Health of the Russian FederationLLC «Data storage center»FSBEI FPE «Russian Medical Academy of Continuous Professional Education» of the Ministry of Healthcare of the Russian Federation, Moscow, Russian FederationPenza Institute for Further Training of Physicians Branch Campus of the FSBEI FPE «Russian Medical Academy of Continuous Professional Education» of the Ministry of Healthcare of the Russian Federation4FSBI National Medical Research Centre for Therapy and Preventive Medicine of the Ministry of Health of the Russian FederationFSBEI HE «A.I.Yevdokimov Moscow State University of Medicine and Dentistry» of the Ministry of Healthcare of the Russian Federation16032024281475325042025Copyright © 2025,2025<p>Digitalization extends to all spheres of public life and branches of the functioning of the state, including the healthcare sector, including primary health care. At the same time, the effectiveness of the introduction of innovative technologies directly depends on the level of their use and the general perception of the population. The purpose of this study is to analyze the opinions of patients about the process of digitalization of medical organizations providing primary health care. The materials and methods include the analysis of scientific articles and information from Internet sources relevant to the declared topic, as well as conducting a questionnaire. Data collection was carried out in the period from June to September 2023 and covered 48 subjects of Russia. The survey was conducted using the online service Yandex.Forms and included 2437 patients of medical organizations. This article presents an analysis of the results on eight key questions of the questionnaire, which were selected to assess the opinion of patients regarding the process of digitalization of primary health care. As a result of the study, it was revealed that the majority of respondents have a positive attitude to digitalization in medical organizations providing primary health care, but additional improvements are required, such as greater participation of medical personnel and patients in digital technologies, specialized portals, expansion of telemedicine and innovative services.</p>primary health caredigitalization of healthcaredigitalization of medical carepatient questionnairedigital literacyпервичная медико-санитарная помощьцифровизация здравоохраненияцифровизация медицинской помощианкетирование пациентовцифровая медицинская грамотность[Dyatlov S.P. The use of digital technologies as one of the directions for solving the problem of the quality of Russian healthcare. Business education in the knowledge economy. [Biznes-obrazovanie v ekonomike znaniy]. 2023;(2):29—36 (in Russian).][Dzhurinsky M.O., Ogneva E.Yu., Lavrova L.P. 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