Bulletin of Semashko National Research Institute of Public HealthBulletin of Semashko National Research Institute of Public Health2415-84102415-8429FSSBI «N.A. Semashko National Research Institute of Public Health»283410.69541/NRIPH.2024.03.007Научная статьяSocial aspects of implementing patient feedback in systems used for quality control and safety of medical activitiesRoshchinDenis O.droshchin2@gmail.comhttps://orcid.org/0000-0001-7151-1324LaktanovPetr V.p.laktanov@medfarmexpert.ruhttps://orcid.org/0009-0009-9025-8761N. A. Semashko National Research Institute of Public Health011020243495327052025Copyright © 2025,2025<p>This paper examines the technical and technological possibility of providing citizens with information about the results of all ongoing quality checks of medical care provided to them, and also makes an attempt to study the subjective attitude of citizens to this kind of information. For this purpose, an analysis of the existing regulatory legal framework (federal laws, by-laws) was carried out, and research was conducted in the form of a survey among 50 respondents. The percentage of Russians with access to state and municipal services (not only in digital form) in the country exceeds 97%, of which more than 76% use electronic services. Among all inspections, the vast majority relate to the compulsory health insurance system, and only 0.2% of the activities are carried out at the request of citizens, with the results of the inspection subsequently provided to them. Modeling, during a social experiment, a situation where a citizen who previously had no complaints about the quality (results) of medical services provided, received control results, shows, first of all, the emergence of aggression and the desire to punish a medical organization, rather than resolve the issue of the impact of such a violation on his health, with determination of tactics (if necessary) for continuing treatment.</p>quality controlquality of medical careelectronic servicesinforming citizensконтроль качествакачество медицинской помощиэлектронные сервисыинформирование граждан1.Zabolotnaya N.V., Gatilova I.N., Zabolotny A.T. Digitalization of healthcare: achievements and development prospects. Economics. Computer science. [Ekonomika. Informatika]. 2020;47(2):380—389 (in Russian).2.3.Mikheeva T.N., Bessonov N.K. Constitutional and legal regulation of informatization and digitalization in Russia. Education and Law. [Obrazovanie i pravo]. 2021;(5):80—83 (in Russian).4.5.Morozova Yu.A. Digital transformation of Russian healthcare as a factor in the development of the industry. Intellect, Innovation, Investments. [Intellekt. Innovatsii. Investitsii]. 2020;(2):36—47 (in Russian).6.7.Chistyakov V.V., Romashkova O.N. Informatization of management in the field of healthcare and pharmacy in Russia. Modern science: current problems of theory and practice. Series: Natural and technical sciences. [Sovremennaya nauka: aktual'nye problemy teorii i praktiki. Seriya: Estestvennye i tekhnicheskie nauki]. 2019;(4):98—102 (in Russian).8.9.Ustyantsev V.B. Topoi of modern society: reflection on the ways of informatization. News of Saratov University. New episode. Series: Philosophy, Psychology, Pedagogy. [Izvestiya Saratovskogo universiteta. Novaya seriya. Seriya: Filosofiya. Psikhologiya. Pedagogika]. 2019;19(4):403—407 (in Russian).10.11.Tagarov B.Zh. The population of Russia and the digital economy: analysis of interaction. Creative Economy. [Kreativnaya ekonomika]. 2019;13(10):2107—2122 (in Russian).12.13.Samankova O.S. Analysis of the level of informatization of public administration in Russia. Scientific and practical research. [Nauchno-prakticheskie issledovaniya]. 2021;36(1—3):34—37 (in Russian).14.15.Masol M.S. Informatization of society in Russia. Current research. [Aktual'nye issledovaniya]. 2021;43(16):7—9 (in Russian).16.17.Panacheva A.S. Political culture. M.; 2018. P.237 (in Russian).18.19.Kuznetsov P.U. Digital transformation of public administration as a stage in the development of informatization in Russia. Bulletin of the South Ural State University. Series: Law. [Vestnik Yuzhno-Ural'skogo gosudarstvennogo universiteta. Seriya: Pravo]. 2021;21(1):84—95 (in Russian).20.21.Sat A.V. Transformation of the political culture of Russia in the conditions of informatization of society. Society: politics, economics, law. [Obshchestvo: politika, ekonomika, pravo]. 2022;103(2):37—40 (in Russian).22.23.Bocharnikov I.V., Chemezov N.A. Problems and priorities of digitalization policy in Russia. Science. Society. Defense. [Nauka. Obshchestvo. Oborona]. 2020;8(2(23)):19 (in Russian).24.25.Roshchin D.O. Legal features of relations arising within the framework of compulsory medical insurance. Medical law: theory and practice. [Meditsinskoe pravo: teoriya i praktika]. 2018;4(2(8)):123—128 (in Russian).